Had my tire changed by this company and vehicle was damaged. Filed with AAA as instructed and followed suit. Company continued to deny deny deny when I sat there and watched the technician struggle with my car because his tool got stuck on the lug nut. when the flat was changed I went to drive off and suddenly my car would not move. Had to have it towed to a mechanic and the wheel hub replaced because one of the studs was broken off into my hub and locked it up. This company refused to accept responsibility and do the right thing. Customers beware they will NOT follow through with you and make amends behind their damages. It's a shame our business practices aren't better than this!
We are sorry you had a bad experience, Kaitlin. We are contracted by AAA and we have to follow the mandatory protocol for each call and have terms we have to abide by. We try to make sure all of our customers have a good experience, and we will strive to do better in the future.
- Gary Sapp Automotive