I am not one for reviews. I am a triple A member and unfortunately Gary Sapp Automotive's TRAVIS SMITH was the scheduled driver to come get me because of a flat tire. Let me tell you, if you want an unprofessional driver, with a terrible attitude and someone to make you feel like its your fault you had a call then GARY SAPP AUTOMOTIVE IS THE PLACE FOR YOU. The truck driver called me 15 minutes after the triple A call was placed and was upset because “he would have to put his lunch on hold to come get me”. I then wait 2 hours for the truck driver to get there and when he does he does not acknowledge me at all.. so I say “hey how are you?” He then gets out of the truck and says “what did you just say to me?” I repeat what I said, and he says “ you want to try that again or do you want me to leave you?” I respond and say “no I don’t want you to leave I have been waiting 2 hours for you to get here.” He then gets in the tow truck and leaves and I am left stranded in a parking lot for 4 hours. I will NEVER use this company.
We are sorry you had a bad experience, Carly. We are contracted by AAA and we have to follow the mandatory protocol for each call and have to take the calls in the order that they provide for us. We get to each call as quick as we can after we have left the previous one. We deeply apoligize for any inconvienence this may have caused you. We want all of our customers to have a good experience and we will use your feedback to learn and improve for the future.
- Gary Sapp Automotive