1

I am not one for reviews. I am a triple A member and unfortunately Gary Sapp Automotive's TRAVIS SMITH was the scheduled driver to come get me because of a flat tire. Let me tell you, if you want an unprofessional driver, with a terrible attitude and someone to make you feel like its your fault you had a call then GARY SAPP AUTOMOTIVE IS THE PLACE FOR YOU. The truck driver called me 15 minutes after the triple A call was placed and was upset because “he would have to put his lunch on hold to come get me”. I then wait 2 hours for the truck driver to get there and when he does he does not acknowledge me at all.. so I say “hey how are you?” He then gets out of the truck and says “what did you just say to me?” I repeat what I said, and he says “ you want to try that again or do you want me to leave you?” I respond and say “no I don’t want you to leave I have been waiting 2 hours for you to get here.” He then gets in the tow truck and leaves and I am left stranded in a parking lot for 4 hours. I will NEVER use this company.

We are sorry you had a bad experience, Carly. We are contracted by AAA and we have to follow the mandatory protocol for each call and have to take the calls in the order that they provide for us. We get to each call as quick as we can after we have left the previous one. We deeply apoligize for any inconvienence this may have caused you. We want all of our customers to have a good experience and we will use your feedback to learn and improve for the future.

- Gary Sapp Automotive
5

Needed to have my car serviced they were helpful and knowledgeable as to what needed to be done. The cost was very reasonable. I will be back and recommend them highly.

Thank you for your glowing review, Deborah. We are so happy you had a great experience with us. We appreciate your business and look forward to working with you again.

- Gary Sapp Automotive
5

We use Gary Sapp for maintenance on all our vehicles. They are very trustworthy and helpful and always do a great job! Very dependable and great service every time we use them.

Thank you for taking the time to give us such a great review, Angela. We appreciate your continued business.

- Gary Sapp Automotive
5

Thank you so much for getting our flower shop fleet ready to use for deliveries at Valentine’s Day !!! Gary, you and your staff are amazing !!

Wow Thank you for that amazing review, Deborah! We know how important it is to have your fleet on the road and running efficiently for your business. Thank you for your continued business.

- Gary Sapp Automotive
5

Gary Sapp Automotive worked on my Yukon installing an airside conversion kit. They did a. Amazing job! I definitely recommend them for all my vehicle maintenance!

Wow thanks for the 5 stars and recommendation, Chris. We appreciate your continued business.

- Gary Sapp Automotive
5

Just had a very pleasant interaction with Andre who came out to jump then replace my battery. He was friendly, funny and everything you would want representing your company. He made a crummy Monday turn into a very positive experience. What a great employee you have!

5

Gary towed my nephew today made a bad situation good !!!! Very professional!!!!! Thank you GSA

5

Gary Sapp Automotive is great! They provide quality and efficient service. They are also very professional and affordable.

5

I have known Gary and his business runs with quality service. Merry Christmas Gary and crew. You guys Rock N Roll John Krause

1

Garry sapp himself told me if i paid for part and had it installed my towtruck would be fixed in 2 to 3 days at most and he ended having my towtruck for 23 days and then didnt even fix the problem as he said he was 99.9% the part would fix problem and also tried to tell me that i had too pay him $1,139 for part and labor even thow truck wasent fixed untill i had my father called and said something about it💯❗Not too mention he has a very disrespectfulattitude as well as others who work there❗ Garry sapp is most definitely a crook and kept me from making money almost a month and didnt even fix the problem😡💯❗I highly recommend if you need your vehicle worked on too take it anywhere else but his shop or you will pay overpriced prices and get charged for service even if he doesn't fix your vehicle... YOU MIGHT EVEN WANNA FIGHT HIM SEEING HOW HE POPS OFF AT THE MOUTH😡❗💯

Hey John, I regret you had an unpleasant experience. I told you we needed to start there. I also told you how your system functions. We also had to wait DAYS between you returning phone calls to keep you abreast of what was going on with your truck and then wait for you to ask someone else to pay for it. You were not charged a single cent here. We fixed another problem that is part of your overall issue at no charge. We attempted to explain to you that there are multiple problems with your truck. As far as people popping off at the mouth.... Wow. You guys can be aggressive and rude, but when called out on it you decide to take it to the internet. Oh and also.. there were weekends and a four day holiday.... Interesting how you can bend things when you're typing on that end. We also explained to you that we were waiting for the manufacturer to send us the schematics for how they wired your pto in. I sincerely hope you get your equipment fixed.

- Gary Sapp Automotive