4

My car shut down while I was driving. I had to call AAA for a tow. Turned out the AAA tow truck was from Gary Sapp. They diagnosed the problem as a part I had recently had replaced at a dealership. They got me fixed up, gave me the bad part they took out which I took to the dealership for a refund . Thanks Doug, Dolly and everyone at Gary Sapp.

5

Since I met Gary over ten years ago, I have had his business take care of ALL of my vehicles. When I want to purchase a used vehicle, I have them check it out. If something they have installed fails within a reasonable amount of time, they fix the problem at no charge. I can't think of a more qualified, more ethical business. I feel safe in my cars and Motorhome because of the care given by Gary Sapp Automotive.

4

I have been asked for an updated review, here goes. Once a business owner gives you their word that they will make everything right, I feel that you, as a human, are obligated to give them a chance. I have met with the mechanic responsible for getting my Jeep back on the road and I 100% believe that he, Scott, will make it happen. Gary Sapp is a very nice, respectful person, as is Scott. Thank you for that. The only thing I have an issue about is the unprofessional conduct of one person in particular. We all know who that is. I won't call them out. Gary witnessed their rude and unprofessional behavior. An apology would be nice but not expected. This is the perfect opportunity to teach certain folks basic customer service. Thank you again, Scott and Gary for making things right.

Thank you so much for the updated review Patrick! We're happy we could earn back your trust and we could have you back on the road safe and sound. We will always keep it respectful and professional with you and we're sorry that you didn't receive full satisfaction when it came to customer service. You're always welcomed back when you need it. Have a good day!

- Gary Sapp Automotive
5

Very knowledgeable staff and awesome mechanic. Definitely will be using again. Highly recommend.

5

Thank you for the review Linda! I'm glad we could give you 5-star service and I hope we can again! Have a good day.

- Gary Sapp Automotive
5

Gary and his staff are amazing! They fit me in on my only day off and did a phenomenal job on my Volvo! I will be back at 120k for my timing belt and water pump! ❤️

5

Could not be happier with the service. After the converter was installed I took the vehicle home. When I started it up again, I got a "check engine" light, I called and Doug asked that I return ASAP. I did, they checked it and the new O2 Sensor they installed was bad. They ordered a new one and replaced it quickly. No additional charge of course. From my perspective, this is a very ethical, professional, and efficient business. Highly Recommend

5

Very polite and FAST. Would definitely recommend

We're glad to hear you had great customer service and quick automotive service as well. Thanks for the feedback!

- Gary Sapp Automotive
5

Very helpful group. Used service before but never visited shop. Plans to visit again.

We look forward to the next time you stop in Catherine! Thanks for the great review!

- Gary Sapp Automotive
5

Thank you for the great 5 star rating Lorie we're happy to see you had excellent automotive service with us!

- Gary Sapp Automotive